Warren Bennis said that leaders are made rather than born. And the best way to make effective employees is to train them.

Training must be enjoyable, challenging and designed to change attitudes as well as skills. All our programs are interactive, allowing participants to learn not only from the facilitator, but also from their colleagues. They are also active - we incorporate experiential activities into our training to help participants achieve an "AHA" moment of understanding.

When doing this, we take the time to ensure that training is relevant: we work closely with you, our client, to identify specific needs, problem areas and corporate direction. We take this information and develop a draft curriculum for approval. We adapt, change and otherwise enhance each program until you are satisfied with the result. The only time our training programs are not custom designed is when we offer short sessions on a one time basis to the general community.

Sample Programs

WORKING WITH, FOR AND THROUGH OTHERS: Performance Appraisals that Work
A hands-on session on using performance appraisal as a positive communication tool. Emphasis is on the two way process of goal setting and planning for performance. The participants are taught the subtleties of appraisal interviews and are coached in self-appraisals.

MANAGING CHANGE
Resistance to change is as inevitable as change itself. In this session we explore the reasons for this resistance and provide participants with strategic tools to assist them in becoming more comfortable with change by recognizing the positive aspects.

COLLECTIVE BARGAINING: Day to Day Labour Management Relations
Work settings are often strained in a unionized environment because individuals do not understand how to effectively operate in this culture. This workshop is designed to "put the issues on the table" and to clear up misunderstandings about the process of collective bargaining and operating effectively in a unionized environment.

GETTING THE PEOPLE YOU NEED: Strategic Human Resource Planning
The difference between a successful and a not so successful organization tends to be the effectiveness of its labour force. A productive labour force does not develop by accident but rather through the positive, proactive action of management. We will deal with the basic tools needed to take this action and to prepare the organization for the challenges of the future.

MEETING THE EMPLOYMENT EQUITY CHALLENGE
Organizations can either take a leadership role in implementing employment equity programs or they can be lead to it by government regulation. This workshop will help participants better understand the process and will assist them in implementing programs to ensure compliance.

CAREER MANAGEMENT: Taking Control of Your Worklife
This is another strategic planning workshop but the focus is on the individual - assessing strengths and weaknesses, determining interests, analyzing tradeoffs, and developing a plan to meet both short and long term goals.

CONNECTING: The Art of Communicating Clearly, Positively and With Results
A program dealing with communication and interpersonal relations as they affect people in the employment setting. The focus is on dealing with difficult communication situations in a manner that facilitates a win-win outcome.

IDENTIFYING AND DEVELOPING YOUR LEADERSHIP STYLE: Exploring the Basis of Successful Leadership
This workshop will concentrate on identifying and utilizing the most appropriate style of leadership to the situation at hand. Participants will learn the factors which motivate individuals, communication styles that get results, and the techniques which enhance the leadership of "difficult" people.

GOAL SETTING THAT WORKS
"I can't set goals here. So much of what we do can't be measured." Discussions on goal setting often begin this way even though goal setting has shown itself to be one of the best motivational and development tools available to organizations. This workshop has been designed to show managers how to effectively use goal setting regardless of the nature of the tasks performed.

WORKING TOGETHER: The Art of Developing a Successful Team
There is a very real difference between a team and a group. A team is a group of people committed to achieving common goals. An effective leader is essentially a person who can change a group to a team and have that team perform at peak capacity. This workshop is designed to help participants become that effective leader.

MEETINGS, MEETINGS, MEETINGS
Everyone of us will probably agree that we spend too much time in meetings. At best we see meetings as a necessary evil yet this form of communication can be a valuable employee development tool. This workshop is designed to assist participants in making their meeting time more productive and to use meetings as a means to more fully develop employee decision making.

MATCHING THE TOOL TO THE TASK
If the only tool available is a hammer, then you begin to treat everything like a nail.

Too often we get caught in the trap of believing that employee development is something that occurs in a classroom type setting and neglect the other opportunities open to us. This workshop deals with employee development as an integral part of the organization and explores options such as mentoring and self development.

THE FEEDBACK PAYBACK
Feedback is one of those rare gifts that most of us want to receive but that most of us are reluctant to give. Employee development cannot occur without regular review and counseling from you the manager. In this workshop participants will be given the opportunity to hone their feedback skills and to gain some insight to making the process easier for all concerned.

THE MEANS, THE MOTIVE AND THE OPPORTUNITY
All murder mystery buffs know that a good suspect must have means, motive and opportunity to commit the crime. If you want to catch your employees doing something right, you have to provide the same three elements on the job. In the world of work the means refers to training and resources, the motive refers to desire and the opportunity refers to the right climate and conditions. This workshop assumes that the training and resources are there and focuses on the motivation and opportunity for excellence.

INTERVIEWS THAT ARE PAINLESS AND EFFECTIVE
Interviewing is often seen as one of those "other" tasks for which we managers are responsible. A better way to view the process is to look at interviewing as a tool that will assist in much crucial decision making as hiring and performance management. This workshop has been designed to enhance the basic interviewing skills of the participants.